LIZA CASTRO provide a right of claim under the Danish Purchasing Law, including material and material defects, as determined by the normal use of the product. The warranty does not cover errors, damage or wear, directly or indirectly caused by improper use, poor maintenance, violence or tampering. Complaints about defects that are discovered by normal inspection of the product must be notified to LIZA CASTRO within a reasonable period of time. The item can subsequently be returned for repair, replacement or credit. In connection with claims for damages, LIZA CASTRO will cover reasonable return shipment costs.
Complaints and return of goods
In case of defect or missing orders, please contact:
Julius Bechgaardsvej 2
8000 Aarhus C
Products to be returned should also be sent to this address. Please take note that we do not receive packages sent per COD (Cash On Delivery). Returns can also be done by refusing to receive the order or by delivering the item personally to us. The return process is expedited if complete information, such as a copy of the order confirmation, any prior correspondence, registration number and bank account account number, are provided for which a refund can be made.
In case of agreed discounts, returned goods or prepaid goods that are canceled prior to shipment, a full or partial refund of the purchase price will be made. Refunds are usually always made by bank transfer and LIZA CASTRO, therefore, need information about the registration number and account number of your bank account. This information is not sensitive and can be disclosed without further notice.